FAQ

Frequently Asked Questions

How much is a membership?

Memberships are $35.99 month to month with no contract, and a one time enrollment fee of $19.99. We also offer paid in full options to save you money - 6 months paid in full is $180 and gets you a free month with enrollment fee waived. A year paid in full is $360 and gets you TWO free months. We also have a set cap on total number of members and once reached, we will utilize a wait list if necessary. Phenom has become a very unique, tight-knit community and we want to keep our numbers small enough to maintain that atmosphere for current members and clients. Our focus is on quality rather than quantity for current and future members of the Phenom fam. We also offer a discounted rate for teachers, students, law enforcement/firefighters + military service members. Message or call with any questions!

 

How is Phenom Fitness keeping everyone safe during the pandemic?

We are still keeping up a stringent cleaning schedule and ask everyone utilizing the gym (staff, trainers, clients and members alike) to use the provided sanitizing spray and towels. These are located directly by the front door - please spray your towel and leave spray bottles where they are to prevent damage to them. It's also a good idea to wash your hands or use provided hand sanitizer before working out and before leaving the gym. We are not requiring our members or clients to wear a mask, but please feel free to wear one if you'd like to. If you exhibit symptoms of COVID19 (or any other illness) please do not come to the gym! 

What are your operating hours? 

These hours are subject to change according to what will help us best serve our members and clients. Note we are commonly closed on New Years Day, Thanksgiving, Black Friday, Christmas Eve and Christmas. It's a good idea to follow our social or subscribe to our email list to keep updated on any change to our business hours.

CURRENT BUSINESS HOURS

Monday - Wednesday 7am-9pm

Thursday & Friday 7am-8pm

Saturday 9am-4pm

Sunday 10am-2pm

Can you do credit card drafts?

At the moment we can no longer do credit card drafts due to an increase in processing fees for card not present transactions. We are able to send you an invoice for you to pay online for training or memberships at any time, but there will be a 4% convenience fee added for the extra cost. 

How much is personal training?

Cost of personal training varies depending on the amount of sessions and which trainer you choose to work with. A single hour session can range between $40-$60 although package pricing and discounts are available. We like to build custom packages for our clients, so feel free to shoot us an email or DM on Instagram @phenomfitnessnc or of course come by the gym in person - we'd love to get you started!

Where are you located?

We are located at 4362 Kinnamon Village Loop in Clemmons, NC 27012, right next to Food Lion!